CRM IP Telephony Integration
- · Calls aren't recorded anywhere except the rep's memory
- · You don't know how reps are actually handling calls
- · You have no call statistics for individual employees
- · You want to listen to calls right from the deal record
What's included
- ·Connecting IP telephony to the CRM
- ·Setting up automatic deal creation from incoming calls
- ·Linking call recordings to the deal record
- ·Setting up call forwarding and distribution between reps
- ·Setting up call reports: volume, duration, conversion
Results you get
- ·No call goes unrecorded in the CRM
- ·Management can listen to any call tied to a deal
- ·Transparent performance stats for every rep
Who it's for
Companies with active phone sales who need call oversight and a full history for every customer.
